Wolverhampton, United Kingdom · Operating UK-wide +44 7442 706700 · maastservicesltd@gmail.com

Frequently Asked Questions

Quick answers to the questions we hear most often from new clients.

How long does a website take?

Most multi-page business websites take 2 to 5 weeks from kick-off to launch. Larger custom applications typically run from 6 weeks to several months depending on scope.

Do you provide support after launch?

Yes. Every project ships with a defined warranty period, and most clients move onto an ongoing maintenance retainer covering updates, monitoring and improvements.

Can you redesign existing websites?

Absolutely. We audit your existing site, identify opportunities and rebuild with modern foundations while preserving SEO and content.

Do you develop mobile applications?

Yes — both cross-platform apps (React Native) and native iOS / Android applications depending on requirements.

How do payments work?

Smaller packages are paid 50% upfront and 50% on completion. Larger projects use milestone-based invoicing. Bank transfer and major card payments are accepted.

Do you offer maintenance?

Yes. We offer monthly maintenance retainers covering security updates, monitoring, performance audits and content changes.

Will I own the code and content?

Yes. On final payment, all code, design assets and content are yours, including any third-party accounts created in your name.

Do you work with clients outside the UK?

Yes. While we are UK-based, we work with clients across Europe, North America and the Middle East.

Can you integrate with our existing tools?

In most cases, yes. We routinely integrate with CRMs, accounting tools, marketing platforms and bespoke internal systems via APIs and webhooks.

Do you handle hosting?

We can arrange and manage modern cloud hosting on your behalf, or deploy to your existing hosting environment.

Is SEO included?

SEO foundations — semantic HTML, fast load times, metadata, sitemap, structured data — are included in every website. Ongoing SEO campaigns are available separately.

Are your websites accessible?

Yes. We follow WCAG 2.1 AA guidance as a baseline, including semantic structure, keyboard navigation and colour contrast.

Do you sign NDAs?

Yes. We are happy to sign mutual non-disclosure agreements before sharing detailed requirements.

Can you work with our internal team?

Yes. We frequently work alongside in-house developers, designers and marketers as a delivery partner or technical lead.

What's the difference between your packages?

Starter is a single-page presence. Professional adds multi-page content and a CMS. Growth adds advanced features and performance work. Custom covers bespoke applications.

How do you handle revisions?

Each package includes defined revision rounds. Additional rounds are available at a transparent hourly rate, agreed in writing before any work begins.

Can I update the website myself?

Yes. We hand over training and documentation, and most sites include a content management system so non-technical team members can update content.

Do you offer e-commerce solutions?

Yes — from Shopify customisations to fully bespoke headless e-commerce builds with custom checkout and inventory.

Is there a refund policy?

Yes. Please review our Refund Policy page for full details of how refunds are handled at each project stage.

How do I get started?

Send an enquiry through the contact form or our pricing page. We'll respond within 1 business day with availability and next steps.