Last updated: January 2026
These Terms & Conditions govern the relationship between Maast Services ("we", "us", "our", "the Provider") and any client ("you", "Client") engaging us for digital services. By engaging Maast Services for any project, retainer or related service you agree to be bound by these Terms.
"Services" means any work delivered by Maast Services including but not limited to website development, application development, mobile development, design, automation, integration and ongoing maintenance. "Deliverables" means any tangible output produced during the Services including code, design files, documentation and content. "Project" means a defined piece of work agreed in writing.
A binding engagement is formed when (a) a written scope document or proposal has been issued by us, (b) the Client confirms acceptance in writing (email is sufficient), and (c) any required deposit has been paid in cleared funds. Until all three conditions are met no work will commence and no commitments are made on either side.
Each Project is governed by a written scope document that defines deliverables, timelines, dependencies, pricing and any assumptions. Work outside the scope is treated as a change request (see Section 6). The scope document forms part of these Terms and prevails over any conflicting provision in this document where it relates specifically to that Project.
Fees are quoted in pounds sterling (GBP) and are exclusive of VAT where applicable. Standard payment terms are 50% on engagement and 50% on completion, unless an alternative milestone schedule is agreed in writing. Larger or longer-running Projects typically use a three-stage or milestone-based schedule.
Invoices are payable within 14 calendar days of issue unless otherwise stated. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 and we reserve the right to suspend work on any Project where invoices are overdue.
Retainer fees for ongoing maintenance and support are billed monthly in advance. Retainers may be paused or cancelled with 30 days' written notice.
Successful delivery depends on timely Client co-operation. You agree to:
Where delays arise due to Client inaction beyond 14 calendar days we reserve the right to deprioritise the Project, reschedule resources and apply reasonable reactivation charges.
Any work that materially changes the agreed scope, deliverables or timeline of a Project is treated as a change request. Change requests are quoted separately, agreed in writing and may impact the overall delivery timeline. We will never undertake additional chargeable work without your prior written approval.
Each Project includes a defined number of revision rounds at design and development stages, as set out in the scope document. Additional revisions are quoted at our standard rate.
Each stage of the Project requires written approval before we proceed to the next. Approval is deemed given if no objections are raised within 7 calendar days of the deliverable being shared. Once a stage is approved, subsequent change requests follow Section 6.
Timelines provided are good-faith estimates based on the assumptions in the scope document. We will use reasonable endeavours to meet target dates but do not warrant fixed delivery dates unless explicitly agreed in writing and supported by an enforceable schedule of liquidated damages, which is not standard.
Subject to full payment, all custom code, design files and content produced specifically for a Project transfer to the Client on a perpetual, worldwide, royalty-free basis. We retain ownership of all underlying tools, libraries, frameworks, templates and components developed by us prior to or independently of the Project. Open-source components are governed by their respective licences.
We reserve the right to display Project work in our portfolio and marketing materials in a non-confidential manner unless agreed otherwise in writing.
Many Projects depend on third-party services such as hosting, payment processors, email providers and analytics. We are not responsible for the availability, performance or pricing of third-party services. Subscription fees for third-party tools are paid by and remain the responsibility of the Client.
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services. Confidential information may only be used for the purpose of delivering the Services and will be returned or destroyed on request. These obligations survive termination of the engagement.
Where we process personal data on the Client's behalf we act as a Data Processor under the UK GDPR. The Client acts as the Data Controller. A separate Data Processing Addendum is available on request and forms part of these Terms where personal data is involved.
Where we arrange hosting on the Client's behalf we will identify the provider, set up the account and configure the environment. The account may be held in our name during the build phase and transferred to the Client at launch or, where preferred, set up in the Client's name from the outset. Hosting fees are paid directly by the Client unless otherwise agreed.
Following launch each Project benefits from a 30-day warranty period during which any defects in delivered functionality will be remedied at no charge. The warranty does not extend to defects caused by Client modifications, third-party changes, hosting issues or new feature requests.
To the maximum extent permitted by law our total aggregate liability for any loss or damage arising out of or in connection with the Services is limited to the total fees paid by the Client to Maast Services for the Project giving rise to the claim. We are not liable for any indirect, consequential, special or punitive damages including loss of profits, revenue, business, goodwill or data. Nothing in these Terms limits any liability that cannot be excluded by law including fraud and personal injury caused by negligence.
The Client agrees to indemnify and hold harmless Maast Services from any third-party claims arising from Client-supplied materials, instructions to use unlicensed assets, breaches of applicable law by the Client or misuse of the Deliverables after handover.
Either party may terminate an engagement for material breach if the breach is not remedied within 14 calendar days of written notice. The Client may also terminate a Project for convenience at any time on written notice, in which case fees for work performed up to the date of termination remain payable. We may suspend or terminate the Services immediately for non-payment, abusive behaviour or illegal activity.
Neither party is liable for failure or delay caused by events beyond their reasonable control including natural disasters, pandemics, war, civil unrest, government actions, internet outages or large-scale infrastructure failures.
For the duration of the engagement and for 12 months thereafter the Client agrees not to directly engage, employ or contract any individual contractor or staff member introduced by Maast Services without our prior written consent. Where consent is given, a reasonable introduction fee may be charged.
We reserve the right to subcontract specific elements of the Services to vetted specialists. All subcontractors are bound by equivalent confidentiality and data protection obligations. Maast Services remains responsible for the overall delivery.
The relationship between Maast Services and the Client is that of independent contractor. Nothing in these Terms creates a partnership, joint venture, employment relationship or agency between the parties.
Formal notices must be sent by email to maastservicesltd@gmail.com and by post to 85 Dunstall Hill, Wolverhampton, WV6 0SR. Notices are deemed received the next business day for email and three business days after posting.
These Terms together with the relevant scope document constitute the entire agreement between the parties and supersede any previous understanding, representation or agreement relating to the Services.
If any provision of these Terms is held invalid or unenforceable the remaining provisions continue in full force and effect. The invalid provision will be replaced by an enforceable provision that most closely reflects the original intent.
Neither party may assign these Terms without the other party's prior written consent, except that Maast Services may assign to a successor business or group company without consent.
These Terms are governed by the laws of England and Wales. The parties agree that the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services.
We may update these Terms from time to time. The latest version will always be published at this URL. Material changes will be communicated in writing to active clients.
For any questions about these Terms please contact Syed Kamran Haider at maastservicesltd@gmail.com or +44 7442 706700.